Refunds and cancellation.

What this policy covers

This policy covers the one-time readings sold on lodestarastro.com at USD 3.99 each, tax inclusive, through Gumroad. There is no website subscription, so there is nothing recurring to cancel.

A Lodestar Plus subscription bought inside the iOS app is an Apple transaction and is not covered here. Request that refund through reportaproblem.apple.com, and cancel renewal in your Apple account settings. Deleting the app or your Lodestar account does not cancel an Apple subscription.

Who charges you

Gumroad, Inc. is the merchant of record. Lodestar has appointed Gumroad as reseller of these readings, so your purchase contract is with Gumroad and your card statement will show Gumroad rather than Lodestar.

Gumroad takes the payment on its own checkout, issues your receipt, collects and remits tax, and processes any refund back to the original payment method. Gumroad also provides first-tier support for refunds, chargebacks and billing disputes. This website does not receive or store card numbers, so a refund cannot be issued to a different card or account.

Refunds within 7 days

You can ask for a full refund within 7 days of your purchase, for any reason. You do not have to explain why, and we do not apply a “no refunds on digital content” rule.

This 7-day refund is offered on top of your legal rights, not instead of them. Where Korean e-commerce law applies, you may withdraw from the purchase within 7 days of receiving the contract document, or from when supply begins if that is later; the statutory restriction for digital content whose supply has started applies only when the legal conditions are met, and we do not rely on it inside the 7 days.

If a reading is not as described

If what you received differs from its description or from the contract, the statutory withdrawal period is 3 months after supply and 30 days after you knew or could have known of the problem. Readings are symbolic reflection prompts and are described that way throughout the site: a reading that did not predict an event is not a defect, but a reading that does not match what the product page said is.

Purchases by a minor

A purchase made by a minor without the consent required by law may be cancelled by the minor or their legal guardian, as permitted by applicable law. Write to support@duckgustudio.com and we will handle it as a cancellation rather than a discretionary refund.

Duplicate or failed charges

If you were charged twice, charged for a reading you cannot open, or the purchase did not unlock on the account that paid, contact support and we will investigate and correct it. This applies regardless of the withdrawal period; a charge for something you did not receive is not a change of mind.

How to request a refund

Use the refund link on the Gumroad receipt emailed to you, or reply to that receipt — Gumroad handles refund requests first. You can also email support@duckgustudio.com from the address on your receipt with the receipt or order number, which reading it was, and what happened, and we will take it up with Gumroad. Please do not include journal entries or other sensitive personal information.

Where Korean e-commerce law applies, a refund is made within 3 business days of the withdrawal being accepted. Gumroad returns the payment to your original method; how quickly it appears on your statement is set by Gumroad and your card issuer, not by Lodestar.

support@duckgustudio.com ↗

After a refund

A purchase does not lock or unlock anything on your Lodestar account, so a refund does not remove access to anything you were reading. Notes you kept in your browser are not deleted by a refund; you can clear them yourself in Profile.

Your rights are not reduced by this page

Refund amounts, timing and any remedy for an interruption follow applicable law and the purchase terms. Nothing on this page removes a mandatory consumer protection available where you live, and nothing here affects any obligation Duckgu Studio has under consumer law.

Seller and contact

Operator

Lee JungAe, sole proprietor trading as 덕구스튜디오 (Duckgu Studio), Republic of Korea

Representative

Lee JungAe

Business registration

756-51-01119

Mail-order sales registration

2026-부산남구-0569

Business address

Apt. 1502, Building 104, Gyeongdong Apartments, 202 Dongmyeong-ro, Nam-gu, Busan, Republic of Korea

Telephone

+82-10-5594-0555

Support

support@duckgustudio.com

Privacy

privacy@duckgustudio.com